SERVICE & PAYMENT POLICY
We want every customer to have a smooth experience with CS Laundry. Here you can find our policy regarding service concerns, refunds, damaged items, and order-related issues.
1. Clear & Fair Service Resolution
At CS Laundry, we take reasonable care when cleaning, handling, packing, and delivering your items. If you have a concern with our service, please contact us as soon as possible so that our team can review the issue and work towards an appropriate resolution.
Because laundry and cleaning results can depend on fabric type, item condition, stains, care labels, and previous wear, refunds are considered based on the specific circumstances of each case.
2. How to Report a Service Issue
If you are not satisfied with a service, please contact CS Laundry within 24 hours of receiving your items.
When reporting an issue, please provide your order details and, where applicable, clear photos of the item or concern. This helps our team understand the situation and assess the appropriate resolution.
Where a genuine service issue is confirmed, we may offer a re-cleaning, correction, service credit, partial refund, or another reasonable resolution depending on the circumstances.
3. When Are Refunds Considered?
Refunds are not automatically provided for every service complaint. Each request is reviewed individually based on the nature of the issue, the service provided, the condition of the item before cleaning, and any applicable care instructions.
Where a refund is approved, the amount and method of refund will depend on the circumstances of the case and the original payment method.
Service Not Completed
If a paid service could not be completed due to an issue within our control, we will review the order and determine an appropriate resolution.
Confirmed Service Issue
Where a genuine service error is confirmed, we may offer re-cleaning, correction, credit, or refund depending on the situation.
Customer Cancellation
4. Important Things to Know About Laundry Care
Laundry and cleaning results may vary depending on the fabric, construction, age, previous wear, stains, dyes, finishes, and care instructions provided by the manufacturer.
CS Laundry follows appropriate cleaning procedures based on the information available to us. However, certain conditions may result in shrinkage, colour bleeding, fading, damage to existing weaknesses, or changes to delicate materials despite proper care.
Care Labels
We recommend that customers ensure items have appropriate and readable care labels where applicable.
Pre-existing Damage
We cannot be responsible for damage or weaknesses that existed before the item was received, including worn fabric, loose stitching, damaged zippers, buttons, embellishments, or previous repairs.
Colour & Shrinkage
Some fabrics may naturally react to cleaning or washing and may experience colour changes or shrinkage depending on their composition and condition.
Delicate Items
Special-care items, valuable garments, or delicate fabrics may require additional assessment before cleaning.
5. Lost or Damaged Items
If an item is found to be lost or damaged while in our care, please contact us as soon as possible.
Our team will review the order and circumstances surrounding the item. Where responsibility is established, any compensation or resolution will be determined fairly based on the item’s condition, reasonable value, and the circumstances of the incident, subject to applicable law.
6. Items Left in Pockets
Customers are responsible for checking pockets and removing cash, documents, electronics, jewellery, keys, and other personal belongings before handing items to CS Laundry.
CS Laundry cannot be held responsible for personal belongings left inside clothing or other items submitted for cleaning.
7. Uncollected Items
Customers are requested to collect or receive their completed orders within the agreed delivery or collection period.
Where an order remains uncollected for an extended period, additional storage arrangements or other applicable charges may apply. Customers should contact us if they are unable to collect their order within the expected timeframe.
8. Payment & Cancellation
Payment terms depend on the service and booking arrangement. Cancellation requests should be made as early as possible.
Once an order has been collected, processed, cleaned, altered, or otherwise worked on, cancellation or refund eligibility may be affected because the service may already have been performed or costs may already have been incurred.
9. We're Here to Help
Have a concern about your laundry service? Contact CS Laundry with your order details and our team will review the matter and assist you with the next steps.
10. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us:
CS Laundry Service Dubai
Location: Dubai, UAE
Phone: +971 54 449 3747
Email: info@laundryservicedubai.com
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From laundry to home care — CS Laundry covers it all across Dubai.